Terms of Service

1. Acceptance of terms

These Terms constitute a binding agreement between you and OtterSpark Labs. If you do not agree, do not use the Services. We may update the Terms periodically. Continued use after updates constitutes acceptance. We will notify you of material changes via email or in-app notices at least 14 days prior to the effective date.

2. Eligibility & accounts

• You must be at least 18 years old or have parental consent and the legal capacity to enter contracts.
• You are responsible for maintaining the confidentiality of login credentials and for all activities under your account.
• We may suspend or terminate accounts for policy violations, security risks, or inactivity beyond 36 months.

3. Subscriptions & billing

We offer free and paid plans. Paid plans renew automatically unless canceled at least 24 hours before the renewal date. App marketplace billing terms (Apple App Store or Google Play) may also apply.

• Fees are non-refundable except where required by law.
• We may change plan pricing with 30 days’ notice.
• Promotions, coupons, and beta credits expire as indicated in their terms.

4. AI insights & limitations

Pawlyzer AI provides behavioral and wellness intelligence based on data you submit. These insights are educational and are not medical diagnoses. Always consult a qualified veterinarian before making health decisions for your pet. You acknowledge that results may vary and that biological data can contain inaccuracies.

5. User content & licenses

You retain ownership of the content you submit (pet photos, documents, notes), but grant us a worldwide, royalty-free license to host, analyze, and display that content solely to provide and improve the Services. You represent that you have permission to upload any third-party data you share.

6. Acceptable use

You will not:

• Reverse engineer, decompile, or attempt to access source code
• Use the Services to transmit malware, spam, or infringing content
• Scrape data without written consent or overload our infrastructure
• Share content that is abusive, hateful, or violates others’ rights

Violations may result in suspension or termination. We reserve the right to investigate and refer matters to authorities when required.

7. Intellectual property

The Services, including software, documentation, and branding, are owned by OtterSpark Labs and protected by copyright, trademark, and other intellectual property laws. No rights are granted except as explicitly stated in these Terms. You may not use our trademarks without prior written permission.

8. Disclaimers & limitation of liability

The Services are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement. We are not liable for indirect, incidental, or consequential damages, or for losses exceeding the greater of the fees you paid during the prior 12 months or USD $100. Some jurisdictions do not allow certain limitations, so these may not apply to you.

9. Governing law & dispute resolution

These Terms are governed by the laws of the State of California, excluding conflict-of-law rules. Disputes will be resolved through binding arbitration in San Francisco County, California, in English, by a single neutral arbitrator, except that either party may seek injunctive relief in court to protect intellectual property or confidential information. You waive class-action rights and agree to resolve disputes individually.

10. Contact

All legal inquiries should be emailed to [email protected].