Reset pairing
- Tap Device → Remove sensor
- Power cycle the collar tag
- Hold the button for 6 seconds until it flashes teal
- Re-add the device inside the app
Need help?
Email our team or follow a quick guide without leaving the app.
Email support
noah@otterspark.xyz · responses within 1 business day
Quick guides
Fix notification gaps
- Confirm Pawlyzer AI notifications are enabled in system settings
- Disable battery optimizations for the app
- Ensure Wi-Fi Assist or Adaptive Connectivity is on
- Run the in-app notification test
Accessibility
VoiceOver and TalkBack are fully supported. Audio descriptions for charts are available under Settings → Accessibility → Audio cues.